Shipping policy

How much does shipping cost?

  • Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
USA      
Shipping Method Shipping Time Weight Shipping Fee
International Shipping 20 - 30  days 0kg and up Free
Standard Shipping 15 - 20 days 0kg and up $6.99
Express Shipping 5-10 Days 0-1kg $18.99
Express Shipping 5-10 Days 1.01-2kg $23.99
Express Shipping 5-10 Days 2.01kg and up $28.99
       
AU      
Shipping Method Shipping Time Weight  Shipping Fee
International Shipping 20 -30 days 0kg and up Free
Standard Shipping 15 -20 days 0kg and up $6.99
Express Shipping 5-10 Days 0-1kg $18.99
Express Shipping 5-10 Days 1.01-2kg $24.99
Express Shipping 5-10 Days 2.01kg and up $29.99
       
Rest of World       
Shipping Method Shipping Time Weight  Shipping Fee
International Shipping 20-30 days 0kg and up $3.99
Standard Shipping 16 -25 days 0kg and up $6.99
Express Shipping 5-10 Days 0-1kg $19.99
Express Shipping 5-10 Days 1.01-2kg $24.99
Express Shipping 5-10 Days 2.01kg and up $29.99


Where do we deliver?

  • We provide worldwide shipping.

 

When will my order arrive?

  • Total delivery time = processing time + shipping time
  • Processing time: We ship most in-stock items within 2-3 business days of receiving your order. When your order ships, we will send you a shipping notification with tracking information.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. 

 

Customs & Import tax

  • In some countries, Customs and import tax may be charged. You will be responsible for paying any additional charges for customs and import duties. We do not control these charges and cannot estimate the cost of these charges. Customs policies vary from country to country. You may want to contact your local customs office for further information.

 

Can the order be delivered to muliple addresses?

  • We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

 

Do you offer delivery to po boxes or military APO/FPO addresses?

  • Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

 

What if my order is later than expected?

  • If your order hasn't reached you within 17 business days, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.

 

-How do I track my order?

  • Once your package ships we will send an email with a link to track your order. You can also track your order with the tracking number at here: http://www.17track.net/en

 

The tracking information hasn't been updated. Is the order stuck?

  • A number of shipping partners update tracking information when a package is received at each stage of the delivery path. Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.

 

What if my package doesn't arrive?

  • If the package doesn’t arrive because it is clearly lost in transit. We can either send you another product or we can refund you 100%.