FAQS

How do I place my order?

Simply choose your style on the product page and then click the "Add to Cart" button and follow the simple steps to complete your order.

We'll prepare your order and let you know when it's arriving!

What kind of payment do you accept?

We only accept PayPal.

In what currency will I be charged?

We process all orders in USD.

 Is the checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.

Will you sell my information if I enter my email address?
We do not sell our customer information. Emails are strictly for follow-up and for sending newsletters of our promotions and coupons for discounts.

Do I (customer) have to pay customs duty?
You will not have to pay customs duty for most countries, but it depends on where you are located.

How to track my order?
Please click here to track your order.

What is your return/exchange policy?

Return Instruction

If you would like to return an item to Amcoserplay.com, please follow the instructions below within 30 days of delivery. .If any product received is broken, please contact customer service.

Exchange
so as to exchange a product please contact us at  📧 Mail:Support@amcoserplay.com and  that we will
process the exchange a Free restocking fee may apply

What happens if the item was “Returned to Sender”?
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost.

What happens if my item is damaged?
If your item has a defect or error on our part, we will replace the item at no additional cost. There is no need to return the damaged product. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.

What happens if my item is damaged after washing?
We strongly recommend reading the washing instructions found on your product's packing slip. The designs are meant to last after multiple washes. Designs are not meant to last after misbehavior. If you think your product is defective, please contact us.

What do I do if I received the wrong product or my product is defective?
If this happens, we are truly sorry. Please email us at :  📧 Mail:Support@amcoserplay.com and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!

  • Customer Support 24/7

Phone:(830) 202-2330
Email: Support@amcoserplay.com